1. Overview
Because we provide digital goods (software scripts, themes, modules), refunds are limited. This policy explains when refunds are allowed and how to request one.
2. Eligible Refunds
- Duplicate payment processed by mistake.
- Product not delivered due to an error on our side (for example, a payment was received but the download link was not provided).
3. Non-Refundable Cases
- Products that have already been downloaded, installed, or for which a license key has been issued.
- Change of mind or inability to use due to lack of technical knowledge or unsupported hosting.
- Requests for refunds because of third‑party policy violations (for example, usage blocked by social platforms).
4. How to Request a Refund
Please email billing@ownsmmpanel.in with the subject "Refund Request". Include your order ID, transaction ID, date of purchase, and a brief explanation.
5. Processing Time
Approved refunds will be processed within 7–10 business days using the original payment method. Processing times may vary by bank or payment provider.
6. Contact
For any billing questions contact: billing@ownsmmpanel.in